Key Takeaways

  • Follow these steps to submit a request for assistance for the National Falls Prevention Database.

  • You can submit requests for our team to add a new account, fix a problem, create a specific report, or other issues.

 

 

  • Log in to your National Falls Prevention Database portal account.
  • On the Falls Database home page, click the Requests button found in the Assistance section.
  • Click Create New Request.
  • On the Request edit form, select the item that best describes your request (or choose Other, if none-apply):
    • Duplicate merge/delete request
    • Edit organization details
    • Add/remove user
    • Database enhancement/modification
    • Data import processing
    • Export data
    • Issue adding hosts/sites
    • Issue adding workshops/participants
    • Issue running report
    • Request for custom report
    • Set up new grantee
    • Set up new falls prevention program
    • Other
  • Contact Name: Defaults to the name of the person logged in to the database.
  • Priority: Defaults to “Medium” but you can change to “High” or “Low”.
  • Subject: Enter a brief title for your request.
  • Description: Enter complete information about your request. Note any deadlines or other considerations. 
  • When you’re done, click the Submit button, and the system will generate a request number, and put your case in the queue for resolution. Your case will be triaged, and we will contact you if we require additional information.
  • You will receive an email notification with your case tracking information details. You may reply to this email with questions related to your case.